DESCRIPTION :
As a Site Support Analyst you will provide on-site technical support and maintenance of IT systems, infrastructure, and end-user devices. You will resolve hardware and software issues, assisting with IT deployments, and ensuring minimal disruption to business operations.
You will report to the Supervisor - Windows Administration Team and BE located at Villejust Westinghouse facilities (France) with a hybrid work arrangement.
Main Responsibilities :
- Provide first and second-level support for hardware, software, and network-related issues.
- Act as the local point of contact for IT incidents and service requests, ensuring timely resolution.
- Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Collaborate with global IT teams to support system upgrades, patch management, and deployment of new technologies.
- Monitor IT equipment and infrastructure, escalating critical issues as needed.
- Maintain accurate documentation of incidents, solutions, and asset inventory.
- Support local and remote users with excellent customer service and communication.
- Ensure compliance with IT security policies and procedures.
- Assist with onboarding/offboarding of employees, including account setups and equipment provisioning.
- Participate in projects, audits, and disaster recovery planning/testing as required.
Code d'emploi : Technicien Service Après-Vente (h/f)
Domaine professionnel actuel : Ingénieurs et Experts en Gestion des Entreprises
Temps partiel / Temps plein : Plein temps
Type de contrat : Contrat à durée indéterminée (CDI)
Compétences : Microsoft Windows, Active Directory, JIRA, Microsoft Azure, Sécurité Informatique, Dynamic Host Configuration Protocoles, Reprise après Sinistre, DNS, Logiciel de Gestion des Services d'Assistance, Ms Office, Software Safety, Conception et Développement de Logiciel, TCP/IP, Technologies Informatiques, Laptops, Servicenow, Anglais, Français, Sens de la Communication, Réseautage, Assistance et Support Technique, Assemblage et Installation, Gestion d'Actifs, Réalisation d'Audits, Processus d'Affaires, Service Client, Conformité Réglementaire, Gestion de Terminaux Mobiles, ITIL, Gestion des Infrastructures, Maintenance et Dépannage, Industrie Nucléaire, Impression et Sérigraphie, Réalisation de Tests, Assistance à Distance, Administration Windows
Type d'annonceur : Employeur direct