DESCRIPTION :
The purpose of the role is to ensure that all Contracts characteristics, systems and processes meet the requirements of the Brands in order to deliver the commercial objectives for service contracts in terms of volume, profitability and customer retention. In addition, the Service Contracts Specialist will be responsible for:
* Manage the service contracts systems in the UK to ensure integrity of information within, as it is essential to the sales of service contracts and achievement of commercial objectives
* Manage tactical offers and special promotions with the brands to ensure revenue and margin objectives, whilst still being competitive. Provide insight and feedback to support this activity
* Provide day to day support and resolution to internal departments, Retailer networks, banking partners and leasing partners for all contract and extended warranty queries
* Using insight and market intelligence, calculate, define and propose changes to contract pricing and product in order to ensure competitiveness, influence sales and optimise margins
* Ensure regular and consistent distribution of monthly management reporting to customers, both internal and external
* Evaluate contract sales and penetration levels to enable the identification of opportunities and concerns. Subsequently, define solutions and costings to the required deadlines
* Using system knowledge, contract sales performance and market intelligence, support the development of new product offerings in order to optimise sales opportunities and increase margins and sales.
* Growth in Service Contract Profitability, Volumes & % Penetration of Vehicle Sales across all Stellantis Brands
* Improvement in Aftersales Customer Satisfaction and customer retention
* Growth of parts revenue and margin across all parts ranges
* Improvement in workshop metrics - absorption, efficiency utilisation, parts sold per repair order
* Improvement of Retailer engagement in Workshop Programmes
* Support the groups ambitions and objectives for electrification
Code d'emploi : Spécialiste Contrats (h/f)
Domaine professionnel actuel : Employés Assurances et Banques
Temps partiel / Temps plein : Plein temps
Type de contrat : Contrat à durée indéterminée (CDI)
Compétences : Microsoft Word, Microsoft Excel, Connaissances en Informatique, Ms Office, Microsoft PowerPoint, Capacité d'Analyse, Sens de la Communication, Créativité, Sens de la Stratégie, Sens du Service, Axé sur le Succès, Stabilité Émmotionnelle, Motivation Personnelle, SAV (Service après Vente), Services Bancaires, Gestion de la Relation Client, Calculs, Satisfaction Client, Fidélisation des Clients, Vente, Gestion de l'Innovation, Étude de Marché, Gestion de Projet, Commerce de Détail, Marché Secondaire, Gestion des Parties Prenantes, Gestion du Temps, Marque (Branding), Métrique, Technologie du Marketing
Type d'annonceur : Employeur direct