DESCRIPTION :
We are currently seeking an Automotive Technical Support Specialist to join our customer's technical team in Warsaw. This role plays a key part in supporting service operations across Poland, Ukraine, and the Baltic region, with a strong focus on analyzing and resolving technical issues related to commercial vehicles. By ensuring swift and accurate diagnostics, you'll help maintain the highest standards of customer satisfaction and operational efficiency.
What you will be doing as an Automotive Technical Support Specialist:
* Provide first-line technical support by investigating and resolving reported issues.
* Escalate complex cases to specialized teams while ensuring timely follow-up.
* Track and analyze service performance indicators, compiling reports and insights.
* Collaborate with technical departments to streamline service coordination.
* Uphold service excellence through proactive communication and problem-solving.
Code d'emploi : Expert Support Technique (h/f)
Domaine professionnel actuel : Employés Support Informatique et Bureautique
Temps partiel / Temps plein : Plein temps
Type de contrat : Contrat à durée indéterminée (CDI)
Compétences : Microsoft Excel, Anglais, Polonais, Sens de la Communication, Résolution de Problèmes, Sens de l'Organisation, Axé sur le Succès, Motivation Personnelle, Recherche, Carburants Alternatifs, Assistance et Support Technique, Ingénierie Automobile, Industrie Automobile, Efficacité Commerciale, Gaz Naturel Comprimé (CNG), Satisfaction Client, Électromécanique, Mécatronique, Gestion de Service, Lignes de Courant, Rédaction de Rapports, Support et Assistance aux Utilisateurs, Conduite de Véhicule Léger, Véhicules Commerciaux, Excellence dans le Service, Réalisation de Diagnostiques
Type d'annonceur : Employeur direct