DESCRIPTION :
The Technical Account Manager will own the day-to-day relationship with Axon's key customer(s) to a build long-term, strategic partnership. As the main point of contact for your customers, you will be looked upon to provide best practices and technical expertise to help your stakeholders achieve their operational goals using Axon's products. You will also work closely with multiple cross-functional teams by providing invaluable insight into your customer's needs and challenges, helping influence and guide internal product roadmaps and projects. As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customer more efficient and more confident within their daily workflows., Location: Paris, France (with ability to travel within France and French overseas territories as needed)
Hybrid role (remote + work at customer sites), travel up to 50%
Reports to: Director, EMEA Professional Services
* Achieve mastery of all Axon technologies / products, specifically Axon Evidence Local, body cameras and kiosks
* Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations and conversations with VP-level audiences within your account
* Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner
* Manage customer expectations, keeping customers satisfied and expectations realistic
* Provide up to tier-2 technical support
* Develop knowledge base articles on frequent and critical issues.
* Report bugs and trends to the necessary Axon engineering teams.
* Provide technical escalation support to other business areas.
* Create and maintain internal product test environments.
* Maintain and administration of internal deployment records.
* Assist 3rd party integrator in delivering software maintenance (bi-annual software upgrades across 200+ customer locations across France and French overseas territories)
* Own the relationship with 3rd party integrator and the client throughout the length of the contract
* Remain organized and focused on removing obstacles through creativity and adaptation to rapidly changing circumstances
* Develop relationships with key partners across Axon to solve problems and successfully deploy the Axon products
* Where possible, improve or develop technical documentation to ease understanding and usage of our products and services
* Communicate customer feedback across multiple teams and divisions within Axon to drive product development and improvement
* Maintain customer confidence, especially in high-pressure situations
* Travel to customer sites throughout France and French overseas territories as needed
Code d'emploi : Technico Commercial (h/f)
Domaine professionnel actuel : Représentants d'articles et de Produits de Consommation
Temps partiel / Temps plein : Plein temps
Type de contrat : Contrat à durée indéterminée (CDI)
Compétences : KS0VDGJ0WFXRQ3S71ZWI, Active Directory, APIs, Microsoft Azure, Software as a Service, Transmission de Données, IBM DB2, Bases de Données Relationnelles, Dynamic Host Configuration Protocoles, DNS, Gestion des Identités, Protocole Internet, Internet Protocol Security (Sec Ip), PostgreSQL, Serveurs Microsoft, Microsoft Sql Server, SQL Azure, MongoDB, MySQL, Routage, Administration de Réseau, Applications Oracle, Maintenance Logiciel, TCP/IP, Technologie WiFi, Firewalls (Informatique), Amazon Relational Database Service, Système d'Opérations, Français, Capacité d'Analyse, Sens de la Communication, Créativité, Résolution de Problèmes de Manière Créative, Leadership, Compétences Interpersonnelles, Résolution de Problèmes, Réseautage, Minutie ou Attention aux Détails, Respect des Procédures, Assistance et Support Technique, Télécommunications, Gestion de la Relation Client, Conduite du Changement, Service Client, Création de Logos, Systèmes Embarqués, ITIL, Kiosques, Bases de Connaissances, Maintenance et Dépannage, Gestion de Projet, Conception de Produits, Feuille de Route Technologique (Technology Roadmap), Services Professionnels, Gestion des Parties Prenantes, Alliances Stratégiques, Gestion du Temps, Documentation Technique, Workflows, Capacités de Démonstration, Gestion Administrative
Courriel :
recruitingops@axon.com
Téléphone :
0496190619
Type d'annonceur : Employeur direct