DESCRIPTION :
We are looking for a seasoned Program Manager to join our team in a highly dynamic role! You will lead a team supporting technical training delivery for our premium automotive OEM client. This leadership role provides oversight of activities including class scheduling, apprentice technical training preparation and delivery, apprentice technician recruiting, and retention of apprentice technicians within the dealer network. Success will rely on your close partnership with the OEM client to understand their products, technologies, and business objectives as well as being able to inspire, coach, and guide aspiring automotive technicians at the beginning of their careers., Project Management
* Manage multiple project components simultaneously and according to deadlines.
* Develop and implement a successful program plan
* Design repeatable, standardized processes.
* Establish reporting against KPIs
* Collaborate with client and program coordinator to optimize and manage class scheduling.
* Responsible for all aspects of student success throughout the apprentice program, i.e., standards of excellence and student performance, progress monitoring, housing/accommodations, mentoring and coaching.
* Assume ownership of all aspects of project delivery, including budget management, timelines, customer invoicing, quality of deliverables, and client satisfaction.
Recruiting and Retention
* Develop and execute targeted recruiting plans in collaboration with recruiters
* Coordination with corporate careers programs on recruiting initiatives.
* Assessment and recommendations related to trade school partnerships.
* Support of public relations efforts related to technician communications and social media.
* Integration with clients and Dealer Advisory Boards to address concerns and present solutions.
* Development of program materials, with support from MSX account team
* Promoting and supporting OEM to schools with automotive programs.
* Support and/or attend technician recruiting & retention events.
Team Management
* Manage team of technical trainers, recruiters, and program coordinator to meet client objectives.
* Motivate and guide team members while ensuring performance.
* Evaluate job performance of all team members.
* Ensure trainers are appropriately trained.
* Resolve resourcing constraints as needed.
* Recruit and hire new team members as needed.
Client Communications
* Responsible for client satisfaction as primary point of contact.
* Establish rapport and build relationships with key customer stakeholders.
* Conduct program meetings and maintain documentation and reporting.
* Manage all client communications, including weekly status and presentations, i.e., Quarterly Business Reviews, reporting, etc.
* Leadership of client meetings and presentations.
* Attend onsite meetings at client location as required.
Code d'emploi : Apprenti (h/f)
Niveau de formation : Bac+3
Temps partiel / Temps plein : Plein temps
Type de contrat : Alternance
Compétences : Microsoft Word, Microsoft Excel, Systèmes de Gestion de Documents, Ms Office, Microsoft PowerPoint, Anglais, Sens de la Communication, Leadership, Résolution de Problèmes, Réseautage, Enthousiasme, Sens de l'Organisation, Minutie ou Attention aux Détails, Implication et Investissement, Motivation Personnelle, Gestion des Comptes Débiteurs, Industrie Automobile, Gestion de la Relation Client, Partenariats, Elaboration du Business Plan, Relations Publiques, Activités de Conseil, Gestion de la Performance, Rétention des Employés, Langue Étrangère, Gestion de Projet, Commerce de Détail, Médias Sociaux, Gestion des Parties Prenantes, Gestion de la Formation, Gestion de Planning, Capacités de Démonstration, Budgétisation, Coaching, Management d'Équipe, Réalisation du Projet
Type d'annonceur : Employeur direct